Financial and Services Industries
The Financial Services Industry (FSI), primarily consisting of banking, insurance and other multi-finance firms, plays a crucial role in driving overall economic development and sustainability of a nation. In a fast emerging economy that Indonesia is, domestic and international financial institutions witness massive opportunities in view of a rising consumer class and stable GDP growth and foreign investment. In order to tap into the potential that domestic market offers, financial institutions need to be equipped with an in-depth understanding of their customer’s ever-evolving expectations. At MarkPlus, we help our clients better understand and assess customer needs and relevant opportunities and challenges.
Communication, Hi-Tech and Media
Highly competitive, dynamic, and fast-changing, the growth in this industry has transformed communication landscape in Indonesia, creating an ever-expanding group of cellular phone subscribers. In this era of superfast connectivity, social networking, and rapidly emerging connected technologies, our dedicated team of industry experts help telecommunication players and print and electronic media companies get better engaged with their customers.
Automotive, Transportation and Logistics
The continuing economic growth and rising middle class income bode well for sustained growth in Indonesia's automotive industry, where production output surpassed one million units in 2013. Domestic and international vehicle manufacturers foresee significant potential in Indonesian automotive market, strengthening even fiercer competition. A vehicle remains one of the most prized possessions for a consumer, making it critical for businesses to delve deeper into understanding their tastes, preferences and constantly evolving needs.
Healthcare, Property and Consumer
Growing prosperity and increasing consumer spending are significant growth drivers in real estate, consumer goods, and healthcare industries. At MarkPlus Insight, we have a vast amount of experience in assisting clients to better navigate the challenges in entering new markets, adapting to changes in existing product line-ups and expanding customer base. Our dedicated industry experts have the required knowledge and skills in meeting client requirements to serve a better informed, more demanding consumer.
Resource, Infrastructure and Utilities
In view of the rapid macro-economic expansion, there is increasing focus on infrastructure build-up and expansion of utility-based services. Along with helping clients to determine the effectiveness of their existing products and services by means of consumer satisfaction surveys, we also provide information which help them in critical business decisions such as breaking into new markets and other expansion-related activities. At the same time, resource and energy providing companies want to take due care in safeguarding environment and be as ‘green’ as possible and MarkPlus helps them create strategies for implementing more energy-efficient operations.
Government and Public Services
Our specialised team of researchers provide expertise in three broad categories: Government, Politics, and Social Development. Our clientele seeks vast array of information, from consumer satisfaction levels to their activities in social development.